The ServiceNow Customer Experience report analysed the widening gap between rising customer expectations and the reality of service delivery. It surveyed 5,000 Indian consumers and 204 Indian ...

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The report found that 39 per cent of consumers are kept on hold, 36 per cent are repeatedly transferred, and 34 per cent believe companies deliberately complicate the complaint process.

“The biggest reason for this is cost.” Some people reported that their new provider gave them better customer service, cellular coverage, call quality, and/or data speed. Thinking of making ...

Germany's military faces challenges with ageing personnel and falling numbers, despite increased defence spending. A new report highlights that significant funds have already been allocated, but ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Beijing’s strategy to hit back at President Trump goes well beyond tariffs, targeting companies who bank on their China ties. The U.S. Trade Representative’s office will base fees largely on ...

Germany's military is ageing and shrinking ... borrowing rules to massively boost defence spending. In an annual report released on Tuesday, Eva Hoegl said that despite a recruitment drive ...