Genesys India center drives innovation in contact center software, challenging AI disruption with improved agent experience.

GUEST OPINION: Agent engagement and performance are key ... and training to navigate the complex environment of a modern contact centre, they also contribute significantly to customer satisfaction ...

Taking stress out of your contact centre with Agentic AI Jurgen Hekkink at AnywhereNow discuss what can be achieved.

Chatbots have undoubtedly enhanced customer service, promising speed, efficiency and 24/7 availability. As a result, many businesses have adopted AI-driven support systems to streamline interactions ...

The National Bank of Abu Dhabi (NBAD), the Number One Bank in the UAE, has launcheda contact center in Al Ain, which is managed and staffed entirely by ...

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual ...