As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

I aim to turn every bite into an experience and every customer into a lifelong fan of what I love to do, spreading happiness ...

SOCaaS is a third-party service that provides organizations with around-the-clock security monitoring, detection, and response capabilities via the cloud. As cybersecurity threats intensify, SOCaaS is ...

The announced departure of Deborah F. Rutter, the center’s president since 2014, comes as the center continues to search for a new board chair while navigating a second Trump term. By Javier C.

For quite a while, the Los Angeles Lakers have been linked to adding a center at the trade deadline ... They have less than a week to make a final call.