An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Anyone in the United States can be connected with a mental health professional by dialing 988 and connecting with the Suicide ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Registered nurses on Monday, February 10, are holding an action to protest St. Rose Hospital’s suddenly announced plans to ...

The Arkansas Crisis Center (ACC) has announced the launch of a new way to get help if experiencing a crisis. 988 is a ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

If The Center for Counseling & Consultation hadn’t been available to a local military veteran, “I would probably be homeless ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Supervisors said they want to see vetted cost figures soon for a Sheriff’s Office proposal to partner with the Ceres dispatch ...