An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Anyone in the United States can be connected with a mental health professional by dialing 988 and connecting with the Suicide ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

The Arkansas Crisis Center (ACC) has announced the launch of a new way to get help if experiencing a crisis. 988 is a ...

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

Supervisors said they want to see vetted cost figures soon for a Sheriff’s Office proposal to partner with the Ceres dispatch ...

The Center for Women & Enterprise, amid SBA uncertainty, is cutting staff and reviewing programs for Trump compliance.

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Bozeman Help Center, Inc. is moved into its new five-acre property.The Help Center moved into its new property last week. The ...

Hundreds rallied Thursday in the rain outside Children's Hospital Los Angeles, calling for rollbacks to new restrictions on ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.