Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

How to Get Help Quickly and Efficiently Amtrak is the leading passenger rail service in the United States, providing reliable ...

Cognigy, a global leader in AI-powered customer service solutions, celebrated the winners of the 2025 Cognigy Awards during ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member support through real-time intelligence and ...

Contact center agents are the backbone of customer service, often juggling complex ... we’ll explore what it takes to create a positive agent experience, the hurdles businesses need to overcome ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

Despite being PAL's newest CX partner, ibex raised the bar by achieving the highest scorecard results among its global BPO ...

The new VoiceAI agents can field customer service calls to save time for contact center teams. The agents are capable of ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...