One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center ... or assist with training and ...

Dunlap broke ground on its new $8.5 million training center Wednesday afternoon. The District 323 school board, superintendent Dr. Scott Dearman and Village of Dunlap mayor Jack Esterdahl were a ...

The office building at 2000 Bluffs Drive is pictured in September 2024. A portion of the property that was home to a former call center — and at one point was considered as a location for ...

Welcome to Bloomberg Law’s Wake Up Call, a daily rundown of the top news for lawyers, law firms, and in-house counsel. Retired Suffolk University law professor Dwight Golann is using AI-powered ...

John Egan is a veteran personal finance writer whose work has been published by outlets such as Bankrate, Experian, Newsweek Vault and Investopedia. Kim Porter began her career as a writer and an ...

🍎 What’s next for Head Start? 📚 San Diego Book Crawl ⚾ ‘Breaking Barriers’ baseball exhibit 🍧 An’s Gelato lands in O.B. 🏟️ Snapdragon Stadium development ...

This facility is the flagship training center of the U.S. Olympic team and the active headquarters of the U.S. Olympic Committee. The complex houses practice facilities for a variety of ...

Marianne Murciano, Bob Sirott’s wife and founder of Savvy-Planet, joins Bob this morning to talk about ways to save money, like making your own coffee at home and not buying bottled water at the store ...