Look for learning systems that emphasize call center management skills like problem-solving and workforce planning.

If he were at work, he would’ve earned a demerit ... of calls has increased under the AI’s watch. At his previous call center job, without an AI program, he answered at most 30 calls ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Hawaii County held a blessing and dedication ceremony Monday for the new Emergency Call Center in Hilo. Decades in the making, the new 17,127-square-foot dispatch facility on Mohouli Street will ...

and highlight each other's work in those life-saving moments. The team around her in the communications center is made up of 43 call takers, 31 dispatchers, seven supervisors and three lead ...