All shifts are four hours in length, either 9:30 a.m.–1 p.m. or 12:30–4 p.m. The training program consists of at-home reading assignments, two-day in-person orientation to the Smithsonian and the ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

CALL Insider Newsletter 2nd QTR 2025 [PDF - 13.7 MB] In this latest issue, you will find the latest CALL publications, ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

To celebrate its milestone anniversary, the organization launched a new training program for its call center staff, ensuring they are equipped to meet the growing needs of the community.