LEHI, Utah — CSR Academy, which provides training and a community for call center professionals who work in trades businesses, is planning a live training event in Lehi, Utah, for Wednesday, May 14, ...

When new agents struggle, morale hinges on how seen and supported they feel. I focus on creating safe, high-trust environments where mistakes are treated as learning moments, not failures.

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Welcome to Waiver Wire Watch, where I review my favorite waiver wire adds and drops for each week of the MLB season. The ...

UNICEF and The Church of Jesus Christ of Latter-day Saints are collaborating to reduce maternal and infant mortality in the ...

The Kansas City, Missouri, metropolitan area has long been a regional hub for the federal government, and the pain from the ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

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The call-out was at least the fourth time since 2018 that fire fighers responded to a paratrooper caught in a tree at the ...

training and technology to our representatives more efficiently,” a spokesperson for Charter said. Those currently working at the call center are being given the option to relocate to other ...