Nice, Abnormal Security, Google Cloud, Oracle, Microsoft and Peraton were among the tech companies making key executive hires ...

An obscure government office is at the center of Elon Musk's efforts to target federal data and advance Trump's agenda ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Foundation and the Culinary Institute of Charleston hosted the 21st annual A Night in the Valley dinner and live auction fundraiser on Jan. 31. This ...

If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

I need help and I have nobody I can ask for guidance.

Expedia's migration during 2020-24 to a unified platform, which shares marketing, data, supply, and loyalty (One Key) across its brands, versus the previous siloed structure, is buoying the company's ...

A retailer implemented autonomous mobile robots in their warehouse and generated labor efficiencies. More importantly, this ...