In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

A well-crafted call center script not only provides structure but also enhances the overall customer experience. While many believe that scripts make conversations sound robotic, the right approach to ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

TravoCart, according to Google, is a travel agency based in New Delhi, India. However, the alert from American Express ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Browse 1,400+ tech support center stock videos and clips available to use in your projects, or search for call center to find more stock footage and b-roll video clips. Call-center employees work in ...