As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In today fast-paced world plumbing businesses need to be available to their customers at all times A missed call can mean a missed opportunity lost revenue and dissatisfied customers This is where a p ...

Q1 2025 Earnings Call Transcript February 6, 2025 MACOM Technology Solutions Holdings, Inc. beats earnings expectations.

Foundation and the Culinary Institute of Charleston hosted the 21st annual A Night in the Valley dinner and live auction fundraiser on Jan. 31. This ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with instant, precise information.

President Donald Trump is MAGAfying the John F. Kennedy Center for the Performing Arts in Washington, D.C.In a post to his ...

France is reaffirming its support for the International Criminal Court (ICC) and will mobilize with its partne ...

Downtown Cincinnati-based Kroger (NYSE: KR), the nation’s largest operator of traditional supermarkets, has rolled out Kroger Play. The digital offering enables gamblers to access three sports betting ...

The Trump administration evicted former Coast Guard Commandant Linda Fagan from her home with three hours of notice on ...

TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results ...

The Minnesota senator mocked the president's supporters at the Washington Press Club Foundation Annual Congressional Dinner.

THE Department of Migrant Workers (DMW) on Thursday shut down a learning center's branches for illegally offering employment ...