Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

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EYEOPENER. OH, GOOD MORNING TO THE STUDENTS AT CENTER SCHOOL. OUR KELLY ANN CICALESE RECENTLY GAVE A WEATHER PRESENTATION THERE. THE GIGGLES WERE ON CINDY WAKE-UP CALL DOING. IT’S EASY TO RECORD ...

MANILA, Philippines — The National Technical Support Center (NTSC), dubbed as the “technical call center” of the Commission on Elections (Comelec), will begin its operations on May 2, 10 days before ...

Voiso, a global provider of AI-powered contact center software solutions, is answering that call with a comprehensive security framework designed to make call center operations more secure ...

Expanding the mental health services at the 911 Center to 24/7 year-round will cost approximately $500,000 and be paid for by F&CS. “This … allows for real-time guidance to the call takers ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday.

WELCOME TO PH. Chinese tourists alight from a plane upon arrival in Kalibo, Aklan on April 18, 2023. The DOT said Mandarin-speaking tourists can talk directly to dedicated Tourist Assistance Call ...

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