Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

About 3 p.m. Tuesday afternoon a call to the Carl Junction Fire station a person from a private number told firefighters they were stranded on ...

WORCESTER ― Charter Communications will shutter call center operations at its Higgins Street location. The call center employs 174 people at 95 Higgins St., the company said Thursday.