Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

Senate Judiciary Democrats are pushing for a rare hearing on a U.S. attorney nominee as they argue President Trump’s pick to ...

Call routing methods are primarily of 4 types. They range from time-based and revenue-based to priority and IVR routing. Phone call routing software is supportive of different methods to meet certain ...

Is Your Contact Centre Keeping Up with Evolving Customer Expectations? Here are the key signs that it’s time to consider a ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

The FCC is drafting new rules that would require cellular service providers to report the vertical location of cell phones ...

"We are pleased to build on our long-standing partnership of more than two decades with Nex-Tech Wireless as they further advance digital transformation efforts to elevate the subscriber experience," ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Executive Briefing at OFC 2025 Conference Call April 2, 2025 11:30 AM ETCompany ParticipantsFederico Guillen - President, ...

You’ll have to find an international call routing service to do that. I choose to use a VOIP service to forward calls to a US number I can use through the internet. Does call forwarding continue ...

Joules Garcia / Investopedia A bull call spread is a type of options trading strategy that involves two call options. A bull call strategy is executed by purchasing call options at a specific ...