A Kuwaiti citizen was compelled to confess to insulting a customer service representative after being shown a recorded clip ...

Hsieh's guidance resulted in an obsession with pleasing the customer, and call center employees were encouraged to stay on the line for as long as necessary. Another one of Hsieh's tenets is to ...

A lot of the time, I get referred to a phone number to call ... center is reduce cost," said Jeff Gallino, the CEO of CallMiner, a software company that focuses on conversation intelligence and ...

ensuring a seamless customer experience. “Since our founding seven years ago, we have created a platform that uniquely understands contact center conversations,” Jain said. “It is a logical ...