People needing assistance in Spanish from the Department of Children and Families (DCF) wait on hold for nearly an hour, ...

The FBI in Miami is warning about an increase in scams targeting South Florida residents over the phone. The scam starts with ...

Officers linked phone numbers to bogus calls, some very serious, and arrested him Tuesday after a fake shooting call in Darby.

COLUMBUS, Ohio — The City of Columbus installed new 911 technology designed to enhance protection and safety for those in an ...

OUR ISABELLE MARAK TAKES US BEHIND THE SCENES OF A DISPATCH CENTER AND SHOWS ... Oftentimes, when people call in an emergency, they never meet the person behind the phone, and vice versa, but ...

Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call ...

Senator Chris Van Hollen, Democrat of Maryland, shared details of his visit with Kilmar Armando Abrego Garcia, the Maryland ...