In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

and intelligence to every customer interaction,” highlighting how “a national telecommunications provider that implemented Laxis AI in their call center — with real-time transcription ...

Our editorial team covers everything from inbound calls to agent experience to self-service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...