In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...

The trend toward omnichannel communication in contact centers is reflective of a broader shift towards digital customer service, as recently reported in a Gartner report on the three technologies that ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

McClellan (VA-04) led her Virginia Democratic colleagues, Representatives Robert C. “Bobby” Scott (VA-03), Don Beyer (VA-08), Gerry Connolly (VA-11), Suhas Subramanyam (VA-10), and Eugene Vindman ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to ...

Savannah Chrisley is sharing her experience with mom Julie Chrisley ’s prison transport.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Flawed conversational AI systems can damage a brand's credibility, but thoroughly tested solutions inspire confidence and ...

A number of members of law enforcement were called to Saratoga County Court Friday in the case of Ronald Rayher, the Milton man accused of killing a local Elvis impersonator ...

Among those affected were 12 correctional officers, 7 nurses, an office assistant, an EMS worker, and an inmate ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...