TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

The domestic technology sector has set its sights on capturing a larger share of the lucrative global Business Process ...

The Commission on Elections (Comelec) in the Philippines has established a collaborative initiative with the Department of Information and Communications Technology (DICT) and the National ...

When Silicon Valley became the center of the computing industry in the 1970s, a regional economy worth trillions of dollars ...

The number of call scams or scams via phone calls in the Philippines is now on the rise, beating text scams, according to a ...

As part of the Solaria launch, Gladia has partnered with LiveKit, a leading open-source developer framework for real-time AI ...

Follow this link to subscribe. Send us feedback and tips at [email protected]. Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock ...

The Sugar Regulatory Administration (SRA) entered into a three-year collaboration with University of Tokyo to improve sugar ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its artificial intelligence assistant was doing the equivalent work of 700 ...

As companies worldwide face an ongoing challenge staffing their contact centers and sales departments, JOBehaviors, a pre-employment behavioral assessments provider, is offering Call Center Customer ...

Angela Bassett, Michael B. Jordan, Denzel Washington, Whoopi Goldberg, Halle Berry, and more speak about where Hollywood has been for Black talent — and where it's going. A state of the ...