Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.

In 2021, Narayana, who previously co-founded call center startup Observe.ai, joined Sanas, and the company secured its first tranche of funding.

Insight7 Launches 'Call Evaluation' Platform to Unlock Insights From Customer and Employee Calls at Scale Provided by ACCESS Newswire Jun 11, 2025, 6:00:00 AM ...

AI-Driven Solutions and Generative AI Adoption Modern call center workforce management tools use AI to automate complex scheduling, shift swapping, and forecasting tasks. AI's ability to analyze ...

Press Releases Insight7 Launches ‘Call Evaluation’ Platform to Unlock Insights From Customer and Employee Calls at Scale ACCESS Newswire Updated June 11, 2025 8:23 AM ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities – amplifying human decision-making without replacing it ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

So for around 18 months, I worked at my state Medicaid, doing at-home call center work. Halfway through, I got promoted from the member side to the provider side, and I absolutely loved it.

Screenshot 2025 05 13 at 8.40.11 AM Call Center Employee Knew He Was Going To Quit, So He Messed With Customers On His Last Day Of Work a laughing man wearing a headset ...

Seismic: Best call center training software overall Image: Seismic With a well-rounded approach that includes learning, coaching, and skill development tools, Seismic is a one-stop shop for call ...

During the COVID-19 pandemic, a call center employee improperly doled out more than $3 million in federal unemployment benefits − including some money for herself, according to a new Ohio ...