1. Not enough employee training Lack of training is the real root cause of so many other stressors because it sets agents up for failure. When agents aren’t prepared to handle customer issues ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.

Press Releases Insight7 Launches ‘Call Evaluation’ Platform to Unlock Insights From Customer and Employee Calls at Scale ACCESS Newswire Updated June 11, 2025 6:23 AM ...

In 2021, Narayana, who previously co-founded call center startup Observe.ai, joined Sanas, and the company secured its first tranche of funding.

Screenshot 2025 05 13 at 8.40.11 AM Call Center Employee Knew He Was Going To Quit, So He Messed With Customers On His Last Day Of Work a laughing man wearing a headset ...

It’s important to acknowledge some of the present opposition to call center gamification. Karen Veazy, TMCnet contributor and former call center employee, says that one of the most obvious flaws of ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.