Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service.

Screenshot 2025 05 13 at 8.40.11 AM Call Center Employee Knew He Was Going To Quit, So He Messed With Customers On His Last Day Of Work a laughing man wearing a headset ...

In 2021, Narayana, who previously co-founded call center startup Observe.ai, joined Sanas, and the company secured its first tranche of funding.

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

A symbiotic if sometimes difficult relationship, one might call it the deportee-to-call-center pipeline. Call centers often don't inquire about employee backgrounds and are open to paying people under ...

AI-Driven Solutions and Generative AI Adoption Modern call center workforce management tools use AI to automate complex scheduling, shift swapping, and forecasting tasks. AI's ability to analyze ...

Will AI make call center jobs obsolete? While this may sound revolutionary, it’s far from the reality businesses face today—and, in my opinion, in the foreseeable future.

Last week, I read about one of the bleakest uses for gen AI I've seen yet: First Horizon Bank is rolling out a system to detect when a call center worker was on the brink of "losing it"—and play ...

Alliant to transition 140 of its call center employees Company shake-up aims to ‘improve operations and enhance efficiency’ Olivia Cohen Dec. 11, 2024 6:05 pm, Updated: Dec. 13, 2024 2:06 pm ...