While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

How bad is call center agent burnout? I interviewed a manager of a small hospitality company recently, and he told me that half his employees quit within two weeks of completing their training.

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

Employees are now largely left to their own devices to figure out the benefits enrollment process. This “passive enrollment” ...

Hsieh's guidance resulted in an obsession with pleasing the customer, and call center employees were encouraged to stay on the line for as long as necessary. Another one of Hsieh's tenets is to ...

AKRON, Ohio (WJW) — Charter Communications, which goes by the trade name Spectrum, is expected to close its call center in Akron this spring, impacting more than 250 employees. According to a ...