The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Sustainability: As businesses increasingly focus on sustainability, call centers are also expected to adopt green practices, such as reducing energy consumption and promoting remote work to lower ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time call center job ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Upgraded AI Agent Builder is a dynamic platform that allows businesses ... With AI seamlessly integrated throughout the call ...

How to Get Help Quickly and Efficiently Amtrak is the leading passenger rail service in the United States, providing reliable ...

Best Fares Now is a reputable travel booking platform that partners with providers JetBlue Customer Service for Flights ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...