Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

SAN FRANCISCO, March 31, 2025 /PRNewswire/ -- TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member ...

How to Get Help Quickly and Efficiently Amtrak is the leading passenger rail service in the United States, providing reliable ...

Sustainability: As businesses increasingly focus on sustainability, call centers are also expected to adopt green practices, such as reducing energy consumption and promoting remote work to lower ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

As part of this collaboration, Zendesk will integrate TELUS Digital's global CXM talent into its support solutions granting ...

Anywhere365, a global pioneer in transforming customer experience with AI solutions, has unveiled its new brand identity, ...

Best Fares Now is a reputable travel booking platform that partners with providers JetBlue Customer Service for Flights ...

MANDAUE CITY — A 23-year-old call center agent died after his motorcycle collided with a firetruck en route to a massive residential fire in Sitio Talong, Barangay Paknaan on Sunday evening, March 23.

Part of its enterprise plans, Cisco's Webex AI Agent is available as a 24/7 self-service solution with natural, human-like ...

The data entry agent in Power Apps and Dynamics 365 model-driven apps makes filling out forms ... More Power Fx formula reuse! User defined functions can now call behavior functions with side effects ...