TTEC, a global leader in AI-enhanced customer experience (CX) solutions, is expanding its Cebu City operations with full-time ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Customer support plays a crucial role in sustaining and growing businesses irrespective of any sector. There goes a proverb – ...

“AI is still the No. 1 thing that people have talked about,” says David Singer, global vice president of go-to-market strategy at Verint. “In the last couple of years, there were a number of AI pilots ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

Find Customer Service Call Icon stock video, 4K footage, and other HD footage from iStock. Get higher quality Customer Service Call Icon content, for less—All of our 4K video clips are the same price ...

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DURHAM, N.C. (WNCN) — Revco Solutions in Durham is looking for patient customer services representative. The job is pretty cut and dry. The customer service representative will talk to patients who ...