The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

AI chatbots are answering the phones. Customers are not happy about it. I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Some customers love a good return policy, but every now and then, someone tries to stretch the definition of “reasonable” a ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

LANSING, Mich.--(BUSINESS WIRE)--Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of Jackson Financial Inc. 1 (NYSE: JXN), has again been honored with the ...

How to Contact Expedia Customer Service? To contact Expedia Customer Service, follow these steps: Option 1: Through the ...