The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Some customers love a good return policy, but every now and then, someone tries to stretch the definition of “reasonable” a ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and ...

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

Call Expedia Customer Service In the Help Center, select your booking type and follow the prompts to get the appropriate ...

Cloud phone systems are scalable and flexible for remote teams, providing advanced call routing and customer service features. However, pricing varies widely among providers, making it difficult ...

The U.S. Postal Service is looking to adopt generative ... “In the summer, we're going to be switching our call center platform to a cloud-based application where we have natural language ...

Jackson was also recognized for “Highest Customer Service – Business to Business (B2B) Industry,” was named a finalist for Call Center of the Year and received Call Center World Class First ...

The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Three Sky call centres in the north of England are to be closed and another two reduced in size, with around 2,000 job cuts.