Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

Some customers love a good return policy, but every now and then, someone tries to stretch the definition of “reasonable” a ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Coinciding with the commencement of call center operations, union telecom minister Jyotiraditya Scindia inaugurated the Vi Foundation’s financial literacy initiative, ‘Jaadu Ginni Ka’, aimed at ...

The April 15 tax filing deadline is right around the corner, but if you haven’t completed your return yet, you can still use ...

Gladia, an AI transcription and audio intelligence provider, launched Solaria, a next-gen automatic speech recognition (ASR) model designed to redefine real-time communications for call centers and ...

US President Donald Trump's inner circle is advising him against a call with Vladimir Putin until the Russian president commits to a full ceasefire with Ukraine, NBC News reported on Thursday, citing ...

Modern business requires companies to adopt efficient and smooth communication methods to achieve dominance in today's ...

A power struggle over the regulation of data center companies, which want to buy huge amounts of electricity in Montana, ...

The Social Security Administration’s reported plans to switch its technology systems on an accelerated timeline may put ...

Egyptian President Abdel Fattah al-Sisi and US President Donald Trump discussed mediation efforts to restore regional calm which would have a positive impact on Red Sea navigation and end economic ...

Q2 2025 Earnings Call Transcript April 2, 2025 Penguin Solutions, Inc. beats earnings expectations. Reported EPS is $0.52, expectations were $0.35. Operator: Good afternoon. Thank you for attending ...