Discover top call center software solutions of 2025 tailored to your needs. From advanced features to scalability, find the best solution.

It also comes with real-time transcription and automated call insights. While RingCX is an excellent choice, this AI call center software is fairly new—it just launched in November 2023.

As of March 2024, the average hourly pay for a call center agent in the US is $17.75 per hour, according to Indeed. This amounts to a total yearly salary of about $38,000 for a full-time position.

Call center automation software brings measurable ROI. Solutions like Genesys, Five9, and Talkdesk automate tasks from routing to call summaries, cutting costs and speeding resolution times.

Time to dial that 1-800 number and explore what the future of call centers looks like. Wait Not, Want Not Last week, I had to make a call about my water bill. After going through the push-button ...

Maximus employs 10,000 call center workers at 12 sites across eight southern US states, providing support to multiple federal agencies, including the Centers for Medicare and Medicaid Services and ...

Will AI make call center jobs obsolete? While this may sound revolutionary, it’s far from the reality businesses face today—and, in my opinion, in the foreseeable future.

In letters sent last week to state Medicaid agencies, CMS raised concerns that long call center wait times and high abandonment rates “are impeding equitable access to assistance and the ability ...