L.L. Bean laid off about 200 people in 2020, and in 2021 it closed a call center in Lewiston, Maine, according to the Portland Press Herald. The company also closed call centers in Bangor ...

Customer experience (CX), in particular, is a massive use case for generative AI, and the call center industry is no exception. With advancements in AI-powered chatbots, virtual assistants and ...

In letters sent last week to state Medicaid agencies, CMS raised concerns that long call center wait times and high abandonment rates “are impeding equitable access to assistance and the ability ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience.

AT&T's Pueblo call center. which opened in 2006, will close in June when the lease expires on its building. The closure is part of a company-wide effort to streamline operations.

Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact sales and loyalty. If your call center is plagued by high queue times, it’s crucial to ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center in the world has announced that it's ...

The call center agent, now 29, had tried everything to eliminate what a colleague called the “Indian-ism” in his accent. He mimicked the dialogue from Marvel movies and belted out songs by ...