Sanity-checking in this context means using AI to monitor cognitive load, stress ... agent might need backup or intervention. Others summarize lengthy interactions automatically, reducing post ...

"NLP tools have the ability to act as a type of copilot for the call center agent as they listen to the conversation," Butler explains. "The NLP can detect changes in the caller's tone and ...

As the AI call center market continues to grow, vendors are racing to deliver integrated solutions that combine advanced analytics, real-time feedback, and intuitive agent tools. Healthcare call ...