As the AI call center market continues to grow, vendors are racing to deliver integrated solutions that combine advanced analytics, real-time feedback, and intuitive agent tools. Healthcare call ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film "The Brutalist," the French company that owns the largest call center ... an Indian agent on the line, ...

The hot new status symbol in customer service: a phone call with an actual human ... Verizon, for example, charges a $10 "agent assistance fee" when you pay your bill by calling its customer ...