SurveyVista, a global leader in customer experience automation, is proud to announce its recognition as a Bronze Stevie® Award winner at the 19th annual Stevie Awards for Sales & Customer Service.

Another variation in CX analytics is leveraging machine learning models to predict common CX survey metrics like Net Promoter Score℠ (NPS) or customer satisfaction (CSAT). While novel ...

In fact, many organisations have built significant programmes around survey efforts, despite low response rates ... such as Net Promoter Score (NPS) and customer satisfaction (CSAT), to drive ...

America's overall Tesla favorability hit a low as liberals' and moderates' scores tanked, a survey found. But the brand's sentiment among conservative Americans has risen, YouGov found.

The CNN/SSRS survey, published Wednesday, found about 38 percent of respondents believe Musk, who has emerged as a key ally for President Trump, has the experience and judgement to “make changes ...

In Microsoft's latest employee survey, more workers responded positively to a question about whether they're getting a good deal by working there. A total of 65% of employees agreed with a ...