Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis ... Surveys on their own are simply not an accurate measure of customer ...

We value our credit union’s reputation,” recently proclaimed a credit union’s CEO during a meeting with our firm. “Our reputation is only questioned during the time of a crisis,” ...

Core values are same, but the way of representing them can vary from place to place. This question was asked by UPSC in CSAT 2022. The first hint to solve such questions is: Whenever you are asked to ...

We list the best survey tools, to make it simple and easy to find out what your customers want and need. There are always ways to improve your business products or services, but knowing how and in ...

Pay special attention to the Economic Survey and Union Budget ... improve your time management and build confidence. Although CSAT is a qualifying paper, it requires adequate attention to secure ...

Pupils as young as 14 were asked about their sexual experiences A review of a controversial school sex survey which was first requested almost three years ago is to be published in the next month ...

Only consistent practice can help you master the CSAT. With the UPSC Prelims 2025 approaching, excelling in the CSAT is just as crucial as performing well in your GS Paper 1. Take on the questions in ...

NHS England took ownership of the NHS Staff Survey from the Department of Health in April 2013. Previously, from 2003 to 2009, the Care Quality Commission and its predecessor the Healthcare Commission ...