The busy season can make or break a call center. Call volumes spike, schedules tighten, and every interaction is important. In the trades industry—where HVAC, plumbing, and electrical calls require ...

A call center in Kennewick, Wash., is said to be among the locations tabbed for closure. Amazon, which is valued at $1.17 trillion, did not comment on whether it plans to close call centers.

The Sheriff's Offices of Santa Barbara and San Luis Obispo County are reporting a 911 outage affecting areas throughout the ...