Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

Over the weekend 500,000 Avios were stolen from my British Airways Executive Club account. I woke on Sunday to an email ...

Its eVouchers offer a quick and simple way of paying for flights online but are valid for travel until 30 September 2025, the airline has said.

British Airways revised its loyalty programme changes after backlash, reintroducing flight-based status qualifications alongside spend-based points to address customer complaints.

This is not about reducing the number of members in each tier Colm Lacy, British Airways The announcement of the changes in late December 2024 led to frequent flyer website headforpoints.com to ...

British Airways' website, app and system is down leaving travellers unable to access their bookings. The company's website showed an error message as passengers tried ...

For a British ... Airways on July 25, then added a few more on Aug. 7 and Sept. 11, for a total of $3,331. (We didn’t keep receipts for the rest.) But beyond receiving a case number, we never ...

The couple first met while working at British Airways in Heathrow, as bestselling author Katie Nicholl reveals in her book, Kate: The Future Queen.

British Airways has made tweaks to its loyalty program, just over a month after an overhaul that triggered a storm of complaints from the airline’s customers about how to earn points. The ...