Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

TrampolineAI, an AI-powered contact center platform for health plans ... In addition, it offers automated call summaries and real-time sentiment analysis and compliance monitoring.

Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

TrampolineAI, an AI-powered contact center platform, launches today to elevate healthcare contact centers by delivering faster, more accurate member support through real-time intelligence and ...

These solutions will provide real-time call insights, post-call analytics, and automated VoiceBot support ... innovative AI solutions to their call center operations. This collaboration ...

BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.