Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing; Timely and proficient customer-service resolutions offered by GPSSA advisors; ...

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

Microsoft Call Center AI is an advanced solution that combines Azure services with OpenAI GPT models to create an intelligent, automated call center system. It enables natural conversations with ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

ClinicalWorks®, the largest ambulatory cloud EHR, today announced that United Digestive has selected healow® Genie - a first-of-its-kind, EHR-agnostic, AI-powered contact center solution - for ...

The platform's architecture enables it to connect with common contact center infrastructure, including systems from Amazon Connect ... enabling organizations to maintain their established workflows ...

These solutions will provide real-time call insights, post-call analytics, and automated VoiceBot support ... innovative AI solutions to their call center operations. This collaboration ...

Q4 2024 Earnings Call Transcript March 31, 2025 Duos Technologies Group, Inc. misses on earnings expectations. Reported EPS ...