Lakhani, Karim R., Yael Grushka-Cockayne, Jin Hyun Paik, and Steven Randazzo. "Customer-Centric Design with Artificial Intelligence: Commonwealth Bank." Harvard Business School Case 622-065, October ...

Welcome to CMSWire’s dedicated channel to AI in Customer Experience. Here, you’ll find the latest news, insights and trends shaping the fusion of artificial intelligence with customer service ...

How artificial intelligence is helping to create new conversational customer experiences and customer journeys, boosting loyalty, increasing engagement, and growing sales. The customer journey is ...

Artificial intelligence is a driving force behind ... Here are 10 AI applications companies are embracing. Automating customer service Application: AI-powered chatbots can assist far more ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

Get the latest federal technology news delivered to your inbox. The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer ...

TOKYO -- A Japanese robotics and artificial intelligence startup is seeking to develop artificial intelligence that can deliver "considerate" customer service. Avatarin, a spinoff from Japanese ...