Phone calls can be one of the most valuable touchpoints between businesses and their customers in today’s fast-paced digital ...

An Alabama couple lost thousands of dollars after answering a call from a Bitcoin scammer pretending to be a federal agent.

Use Agent 1 if answering emails, use Agent 2 if answering phone messages ... we need to manually add the actual caller contact information to the ticket for phone call inquiries. Add a new contact to ...

Verizon is enhancing customer service for over 115 million wireless connections using the Customer Engagement Suite, which ...

The Board of Public Works approved a $3.9 million extension Wednesday of a call center contract ahead of an expected surge of ...

Sonder hotels and apartments are now part of Marriott Bonvoy — here's what you need to know about the brand before you book a ...

I received an unusual email, supposedly from the IRS. I think it is a scam, but since usually I have filed my taxes by now, I’m not sure if it’s something they send to procrastinators and that’s why I ...

Richard Petrone Jr. and Danielle Imbo met friends at a South Philly bar in 2005. Afterwards they walked to Richard’s truck ...

Other people have done the hard work of analysis. Now, a day before the Masters, we're here to give you the lowdown on the 41 ...