The company has announced a strategic restructuring of its operations across Africa to enhance and expand its market presence and customer engagement.

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.

Incident response isn’t something you should practise until you get it right – you need to practise until you can't get it wrong, says BUI's Yunus Scheepers.

AI agents are changing how companies predict, prepare for and respond to disruptions, says Augustine Tumi Mogashoa, IT and business continuity management specialist at ASQE.

The right host becomes your website’s silent guardian, working behind the scenes to fend off threats and protect your data.

It is critical to have sufficient modems available to download metering data for customer billing, says the utility.

A 39-year-old man was last week sentenced to 47 years in prison for stealing batteries from cellphone tower masts. In a ...

Government’s ability to embrace and work with world-class IT systems is too important to politicise the issue, says Busi ...

President Ramaphosa appoints Mcebisi Jonas as his special envoy to the US, serving as the official representative of the ...

Cyber threats aren’t limited to big business – and in many cases, SMMEs are even more vulnerable. With limited resources, ...

AnyDesk, a provider of remote access software, introduces Version 9, enhancing its capabilities in remote desktop and device ...

DENTIFii, Africa’s leading provider of enterprise-grade biometric Identity Verification (IDV) solutions, has been certified ...