HubSpot introduces integration that brings customer data context to Claude AI, enabling personalized insights and visualizations within existing workflows.

Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI capabilities.

Marketing leaders don’t need more initiatives. They need ruthless clarity on what drives impact — and the conviction to cut what doesn’t.

Design platform Figma has made its AI-powered prototyping tools generally available to users across all subscription tiers.

The Gist Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they ...

The upcoming webinar “AI-Native Platforms for Customer Experience” will take place online on July 23. The webinar will be led by Forrester Principal Analyst Max Ball and Vijay Verma of Mosaicx ...

Laurence Minsky is a Full Professor in the School of Business and Entrepreneurship at Columbia College Chicago, a best-selling author and a strategic branding and marketing consultant for ad ...

ASAPP Background ASAPP develops artificial intelligence software for customer experience and contact center operations, primarily targeting enterprise customer service leaders. AI Automation Tools ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for building and breaking trust and why.

WordPress hosting provider introduces three-part AI toolkit designed to enhance search, recommendations and app development capabilities for site owners.

Figma has announced custom domain support for its Figma Sites feature. According to company officials, the new capability allows users on paid plans to publish websites to domains they own rather ...