Profession essentielle, celle de boulanger ? Dominique Anract, leur patron, se bat pour que ces artisans aient le droit d'ouvrir leur magasin le 1er mai. Pour l'avoir fait l'an passé, certains ont été ...

The 3rd edition of GITEX Africa 2025 kicks off on 14 April, in Marrakech. 20,000 visitors last year, overflowing car parks, AI omnipresent in the conferences, spelling a little off, the best rubbing ...

La 3ème édition du GITEX Africa 2025 débute le 14 Avril, à Marrakech. 20 000 visiteurs l'an passé, des parkings submergés, l'IA omniprésente dans les conférences, orthographe un peu défaillante, le ...

Le mercato, les managers sans pouvoir ou mémoire et.. du côté de chez Sqwad. Le BPO et l'expérience client deviennent presque ennuyeux, à force de nominations sans saveur et sans surprise. Bien que ...

Il y a un an, dans un grand article consacré à l'avenir des call-centers, Le Monde avait oublié Konecta dans ses chiffres et son étude, rayant d'un coup 120 000 collaborateurs et leur savoir-faire du ...

Foundever, formerly Sitel and Acticall, the world's number 3 in customer experience, announces the arrival of Claire Calméjane as President for France. Claire Calméjane took up her post on 1 April ...

Les services client et de livraison d’Ikea, toujours aussi catastrophiques, ne compromettent pas le succès de l’enseigne, qui attire le chaland. Idem pour Decathlon, dont la fabrication de certains ...

“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...

Acquisition, service, customer experience, hospitality. The 100 who count in France, specialists or best problem solvers. In the 5th edition of its ‘Bottin’, En-Contact magazine has listed the 100 ...

If you're in the CAC 40, if you're talented, if you're in the news in a very specific sector - customer experience or the digital economy - how do you end up on the cover of En-Contact? Twenty-five ...

A year ago, in a major article devoted to the future of call centres, Le Monde omitted Konecta from its figures and its study, wiping out 120,000 employees and their know-how from the global BPO ...

Start your career with us. BTS Insurance, Banking & Insurance. In Chalon-sur-Saône, the world's No. 2 call centre and customer experience company, Concentrix, used an image of a teleconsultant wearing ...