Walmart promised a refund, but then reneged on the offer. Instead of $1,297, the retail giant sent a $10 coupon. C Rescue ...

Michelle Couch-Friedman is the founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate focusing heavily on travel-related issues and is the ombudsman ...

Fraudulent repair bills aren’t just sent to customers of traditional rental car companies. Heidi Schiller found this out recently after a 24-hour car-sharing experience with Turo. Her vehicle host, ...

Here’s what happens when things go wrong for travelers on the road, in the air, at hotels, and in vacation rentals. The Travel Troubles category at Consumer Rescue is a collection of real-life stories ...

Could a rental car company charge you for damage two years after you last laid eyes on the vehicle? A Budget Rent a Car customer discovered the answer to that $2,324 question is, bizarrely, “Yes.” Now ...

Ensuring all family members have the correct ID to cruise The Harrisons’ closed-loop cruise would require passengers to prove their citizenship and their residency to board the ship. That meant that ...

Cruise Fiascos: Dramatic Tales and Essential Tips Dive into the dramatic world of cruise mishaps with our “Cruise Fiascos” category. These articles from the Consumer Rescue case files recount ...

“It was a great location and the apartment looked fine,” Raj told me. “For our purposes, we didn’t need much.” They booked the property and soon received confirmation from the local management company ...

First-time cruise passengers Marisa Vacca, her husband, and toddler couldn’t wait to board Celebrity Cruises Reflection last December. The family arrived in Ft. Lauderdale the night before embarkation ...

Or so she thought. Here’s what happened when this Celebrity cruise passenger forgot her family’s passports — and then inexplicably FedEx did the same. The Warrens were on their way to cruise on ...

Unfortunately, nearly every day, I receive a plea for help from someone who has lost money through an internet scam. In virtually every case, the victim paid via Zelle, gift cards, or a wire transfer.