If you want to work at home taking calls or pledges, this ACD Direct review explains how you can do this for them. ACD D ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Jim Browning is a software engineer and an expert on scam call centers. His YouTube channel baits scammers by gaining access to their computers, observing them through CCTV, and hacking into their ...

Call center workers often operate in a hostile work environment, says Evan Tzivanaki, a management consultant and adjunct lecturer at the EU Business School in Geneva. "The constant need to meet ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...

Email [email protected] A former call center agent at MOHELA has claimed there was an 'atrocious' work environment at the ...

TASS/. Russia's Federal Security Service has thwarted the work of an international network of call centers acting in the interests of former Georgian Defense Minister David Kazerashvili ...