As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Nurses at University Medical Center in New Orleans are on strike, demanding safer working conditions and better preparedness ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

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Right now Outagamie County employs about 25 dispatchers, 31 is considered full staff. The hope and belief is the new 911 ...

An out-of-state provider will pick up the service in April, with PATH providing support in the background to ease the ...

Washington County, Tennessee Mayor Joe Grandy said renovation work on the future home of the Gray library is set to begin ...

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The call center where he works caters to broadband ... and software. Most of her work is email-based, and she said new AI applications have streamlined her work as she searches for solutions ...

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

Thanks to an improbable cleanup operation, Mater Dolorosa Retreat Center in Sierra Madre is set to partially reopen to ...

Catch up on the political news of the past week in the latest At the Races newsletter, including fundraising and a special ...