AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Best Fares Now is a reputable travel booking platform that partners with providers American Airlines Customer Service for ...

Web2 marketers have long had tricks to track down and "acquire" (in ad speak) likely customers. But Web3? Not so much, says ...

Many shoppers find AI customer service bots to have limited capabilities, leading to frustration if no alternative communication is available.

Wanstor, a leading Managed Service and Security Provider (MSSP) in the UK, is thrilled to announce its outstanding success at Spark2025, where the company was honoured with two prestigious awards: MSP ...

Ashok Chandra, new MD and CEO of Punjab National Bank, emphasizes customer service, retail lending, and selective corporate ...

Niva Bupa Health Insurance Company, a leading Indian health insurer, has received numerous prestigious awards, affirming its ...

But one leading expert says many firms are failing to remember the fundamentals: that people help truly drive the highest standards of customer service. Jane Hawkes, the Gloucester-based founder ...

Some Frontier customers were without internet service for a few days after a tree-trimming incident. Your News Channel ...

Zomato has laid off 600 customer support associates while automating its customer service with AI platform 'Nugget'. The layoffs, affecting employees ...

Access ARM Pensions has reinforced its commitment to deepening customer engagement and improving service efficiency as it navigates ...